Setting you up for success
IncentFit’s customer support and strategy teams help your wellness program thrive.?
You're busy but you still want the best for your employees.
That's why hundreds of employers choose IncentFit. We make it easy to run the best wellness program for your team.
Our in-house customer support team always has your back, plus plenty of free resources and help content included with your account. Or take it to the next level with account management.
Support and Success
Every IncentFit account always includes:
- Support via phone, email, or chat, weekdays from 8 a.m. to 6 p.m. ET
- Account set-up and benefit plan design
- Onboarding training and support
- Troubleshooting for tech issues
- Annual customer success check-up
- Self-guided online help content
Account Management
Part strategist, part customer champion. All yours.
Take it to the next level with an account manager to streamline and accelerate your corporate wellness journey. We’ll work side by side, providing the resources, strategy, and specialized knowledge to make the most of your experience.
Account Management also includes:
- A dedicated Account Manager, always thinking about your next step
- More detailed plan design and customization
- Frequent customer success check-ups and strategy planning
- Customization and design services for challenges, surveys, events, and more
- A first-look at IncentFit’s educational materials, whitepapers, and webinars
Who it’s best for:
- Ideal for larger companies and clients using several IncentFit products
What's the investment?
- $3,000/year flat rate ($250/month)
Benefits for Administrators
Support |
Strategy |
|
|---|---|---|
| Dedicated Account Manager | ||
| Initial Implementation | Self-led with Sales Reps | Led by Account Manager |
| Long-Term Wellness Strategy Planning | Led by Account Manager | |
| Annual Customer Success Check-Up | Led by Account Manager | |
| Benefit Plan Changes | Upon request | Planned & Recommended by Account Manager |
| Challenge Customization | Upon request, with some limitations | Led by Account Manager |
| Survey Customization | Upon request, with some limitations | Led by Account Manager |
| Admin Newsletter | Customized by Account Manager | |
| First-Look at IncentFit Webinars & Whitepapers |
Benefits for Your Employees
Support |
Strategy |
|
|---|---|---|
| Phone Support (Weekdays, 8 a.m.-8 p.m. EST) | ||
| Email Support | ||
| Chat Support | ||
| Contextual Help Content |
Ready to upgrade?
Running a company wellness program can be a full-time job. Make it ours!
Your IncentFit Account Manager can't wait to meet you.
