Setting you up for success

IncentFit’s customer support and strategy teams help your wellness program thrive.🌱

You're busy but you still want the best for your employees.

That's why hundreds of employers choose IncentFit. We make it easy to run the best wellness program for your team.

Our in-house customer support team always has your back, plus plenty of free resources and help content included with your account. Or take it to the next level with an upgraded strategy package.

Support and Success

Every IncentFit account always includes:

  • Support via phone, email, or chat, weekdays from 8 a.m. to 8 p.m. ET
  • Account set-up and benefit plan design
  • Onboarding training and support
  • Troubleshooting for tech issues
  • Annual customer success check-up
  • Self-guided online help content

Strategy Package

Part strategist, part customer champion. All yours.

Take it to the next level with a strategy package designed to streamline and accelerate your corporate wellness journey. We’ll work side by side, providing the resources, strategy, and specialized knowledge to make the most of your experience.

Your strategy package also includes:

  • A dedicated Account Manager, always thinking about your next step
  • More detailed plan design and customization
  • Frequent customer success check-ups and strategy planning
  • Customization and design services for challenges, surveys, events, and more
  • A first-look at IncentFit’s educational materials, whitepapers, and webinars  

Who it’s best for:

  • Ideal for larger companies and clients using several IncentFit products

What's the investment?

  • $3,000/year flat rate ($250/month)

Benefits for Administrators

Support

Strategy

Dedicated Account Manager
Inital Implementation Self-led with Sales Reps Led by Account Manager
Long-Term Wellness Strategy Planning Led by Account Manager
Annual Customer Success Check-Up Led by Account Manager
Benefit Plan Changes Upon request Planned & Recommended by Account Manager
Challenge Customization Upon request, with some limitations Led by Account Manager
Survey Customization Upon request, with some limitations Led by Account Manager
Admin Newsletter Customized by Account Manager
First-Look at IncentFit Webinars & Whitepapers

Benefits for Your Employees

Support

Strategy

Phone Support (Weekdays, 8 a.m.-8 p.m. EST)
Email Support
Chat Support
Contextual Help Content

Ready to upgrade?

Running a company wellness program can be a full-time job. Make it ours!

Your IncentFit Account Manager can't wait to meet you.