Setting you up for success
IncentFit’s customer support and strategy teams help your wellness program thrive.?
You're busy but you still want the best for your employees.
That's why hundreds of employers choose IncentFit. We make it easy to run the best wellness program for your team.
Our in-house customer support team always has your back, plus plenty of free resources and help content included with your account. Or take it to the next level with account management.
Support and Success
Every IncentFit account always includes:
- Comprehensive Support: We’re here to offer friendly, dedicated support to both administrators and employees via email and phone weekdays from 8 a.m. to 6 p.m. ET, answering any questions you may have about benefits, fulfillment, or product-related topics like challenge enrollment.
- Technical Assistance: Our team is ready to help with troubleshooting, whether it’s platform issues, syncing your trackers, or resolving employee payment concerns, ensuring everything runs smoothly.
- Feature Guidance: We’re happy to guide you through self-administered features, like adding new contacts, updating billing information, or managing permissions, making it easy for you to stay in control.
- Integration Support: We’ll assist with integrating payroll or eligibility systems, so everything works seamlessly together. (Activity and Biometrics file feed integrations are available through managed implementation.)
- Plan Updates: We’re here to help with any Rewards Program changes, ensuring everything transitions smoothly as your needs grow and evolve.
- Challenge Review: We’re happy to review steps and challenges set up by the administrator, making sure they’re aligned with your goals and working as intended.
- Custom Challenges: For customers on our custom challenges plan, we’ll create personalized challenges tailored to your team’s unique goals and needs.
- Admin Tools Training: If you’d like, we can provide extra training on our admin tools, ensuring your team feels confident and empowered to get the most out of the platform.
- Customer Success Check-In: We offer a yearly Customer Success Check-In, where we’ll review your program’s performance and provide helpful insights to keep things running smoothly.
- Administrative Meetings: Need more support? We’re available for bi-annual administrative meetings upon request, where we can discuss how to optimize your experience even further.
Account Management
Part strategist, part customer champion. All yours.
Take it to the next level with an account manager to streamline and accelerate your corporate wellness journey. We’ll work side by side, providing the resources, strategy, and specialized knowledge to make the most of your experience.
Account Management includes:
- A designated Senior Customer Success Associate as your direct line of contact
- Tailored design and customization services for challenges, surveys, events, and beyond.
- Proactive administrative support and strategic planning to advance the future of your wellness program.
- Quarterly check-ins to discuss program engagement and upcoming goals
- Additional reporting may be included based on the report's purpose and complexity.
- A first-look at IncentFit’s educational materials, whitepapers, and webinars
Who it’s best for:
- Ideal for larger companies and clients using several IncentFit products
What's the investment?
- $3,600/year flat rate ($300/month)
Benefits for Administrators
Support |
Strategy |
|
|---|---|---|
| Dedicated Account Manager | ||
| Initial Implementation | Self-led with Sales Reps | Led by Account Manager |
| Long-Term Wellness Strategy Planning | Led by Account Manager | |
| Annual Customer Success Check-Up | Led by Account Manager | |
| Benefit Plan Changes | Upon request | Planned & Recommended by Account Manager |
| Challenge Customization | Upon request, with some limitations | Led by Account Manager |
| Survey Customization | Upon request, with some limitations | Led by Account Manager |
| Admin Newsletter | Customized by Account Manager | |
| First-Look at IncentFit Webinars & Whitepapers |
Benefits for Your Employees
Support |
Strategy |
|
|---|---|---|
| Phone Support (Weekdays, 8 a.m.-8 p.m. EST) | ||
| Email Support | ||
| Chat Support | ||
| Contextual Help Content |
Ready to upgrade?
Running a company wellness program can be a full-time job. Make it ours!
Your IncentFit Account Manager can't wait to meet you.
